Home / FAQ / Delivery


  • Please read these terms.

  • International delivery cost to every country is fixed for all orders.
  • You will get tracking number in about 10 days in average after placing an order on Pen Stock. In most cases all pen mods are made manually, so they ned some time to be prepared for shipment to you.
  • Delivery dates may depend on our post, your local post, custom office of your country. Sometimes post may delay delivery for no particular reason. If it slows down before entering your country, we can initiate search to let it move faster. When a package arrives in your country, we can do nothing to hurry it up, and can't take responsibility for it. However we will make everything we can to help you get it.
  • If you don't recieve your package, which sometimes happens - in 5% of cases - please email us to ivan@penstock.net and we will check, what we can do.
  • Holidays also slow down delivery dates, please take it into consideration.
  • While making order, make sure to mark adress on English or at least using ONLY English keyboard letters.

After you make order and payment for it, order picking starts, it may take 7-14 business days, after that I will send you a tracking number, which you can use to check current delivery stratus on any tracking web-site, for example: https://www.17track.net/